Case Studies
Independent School (charity registered)
The customer had 18 photocopiers all A3 capable machines all 2nd hand machine circa 5 years old + bought from a large PLC company at a low price with a high cost service agreement.
Problems: The photocopiers were in poor condition and service was slow, often with long delays for engineers, parts and toners. The customer did not think they could afford new machines.
Solution: After looking at agreements and usage we reduced numbers to 12 machines, 18 simply were not needed; we installed all new equipment on a lease with service at similar price to previous service charges alone. Therefore, customer now has reliable equipment including consumables and prompt service.
Costs: We were able to negotiate support from manufacturers to get big discounts on the equipment. This added to lower service costs made the new total cost very similar to the previous charges. Something the customer thought was impossible.
Medium Sized Office
An estate agent with 3 offices, the customer had 3-year lease and service agreement on 3 x A3 colour machines with reasonable price for managed service support i.e. engineers call out and consumables (excluding paper) included.
Problems: One machine was unreliable and visiting engineers couldn’t offer an acceptable repair to the copier. Often no sooner had a service engineer walked out the door than the machine broke down again. The client considered the photocopier an essential prt of the business but did not want to print for stock, rather print on demand as a client walked in.
The previous supplier offered to upgrade all 3 machines for new as a solution, wisely this customer came to us for an obligation free price check.
Solution: To win the deal we went below list price on the machines, that added with a much better lease rate enabled us to include the current early termination charges and install 3 new machines.
Costs: After reviewing the offered prices, we installed identical make and model machines at 18% less than the original supplier’s offer. This saved the client £120.00 + VAT per month, including settling existing liabilities being settled.
Small Office
A small insurance office with 6 staff, previously the customer always bought Dell multi functional printers at circa £500.00 each and bought inks and toners when needed.The running costs were extremely high and the printers had an expected life of 5 years. They had no service support and bought consumables when needed paying an engineer for call outs ad-hoc.
Problems: One machine was end of life with reliability problems. They were finding fuser units, toners and drums expensive.
Solution: The customer had never considered lease with a managed service option. They thought a small printer would be cheap to run. Therefore, we offered a 5 year lease (which saved cash flow) with a toner, engineer and parts inclusive agreement. Normal lease options are 3, 4 or 5 years.
Costs: After looking at the prices offered compared to the running costs of their usual machines, the cost analysis showed savings of £1,200.00 over 5 years with the added benefit of service cover, engoineer call outs and consumables supplied.
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